Privacy Policy

The Listed is a product of 11x Labs Pty Ltd (ABN 84 697 809 144), a company registered in Western Australia. This Privacy Policy explains how we collect, use, and protect your personal information when you use The Listed website or services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, business address
• Business information — company name, role, industry
• Communication history — messages, enquiries, and feedback you send us
• Technical data — IP address, browser type, device data, and usage patterns
• Payment and billing data — where applicable to your plan

2. How We Collect Information

We collect information through:

• Direct engagement — contact forms, emails, calls, and meetings
• Website activity — booking forms, newsletter sign-ups, and Calendly bookings
• Automated systems — cookies and analytics tools
• External sources — partners and publicly available records

3. How We Use Your Information

We use your information to:

• Deliver and manage The Listed services
• Respond to enquiries and maintain contact
• Handle transactions and client relationships
• Improve the website and our service offerings
• Send marketing communications — only with your consent
• Comply with legal obligations
• Prevent fraud and maintain security

4. Disclosure of Information

We may share your information with:

• Service providers — hosting, analytics, CRM, and payment platforms
• Affiliated entities within the Eleven Group
• Professional advisors — legal, accounting, and audit
• Regulatory authorities — where required by law
• Third parties — only with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy, meet legal requirements, resolve disputes, and enforce our agreements.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal limits
• Unsubscribe from marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking

We use cookies to analyse website traffic and improve your experience. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our website may link to or integrate with third-party services such as Calendly and Spotify. These services operate independently and are governed by their own privacy policies.

10. Children's Privacy

The Listed is intended for business use only. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most current version.

12. Contact Us

For any privacy-related questions or requests, please contact:

11x Labs Pty Ltd
ABN 84 697 809 144
Email: hello@11xlabs.com.au
Perth, Western Australia